Saving a few hundred dollars may be quite convincing for most motorists to switch insurers. Auto insurance shoppers may not be able to find such a clear cut winner after they get a few quotes from various providers. If you have three or four companies in similar price range and you have no direct experience with any of them you can find information online. This would help you make a better decision.
Being fully confident about the abilities and qualities of your auto insurer is highly satisfying. Knowing they will be there for you whenever you need the most is pretty comforting. Insurance is all about peace of mind and if a company cannot offer it to you should consider switching. There are plenty other companies that try hard to be accessible and helpful all the time.
There are firms that regularly review auto insurance companies’ customer satisfaction and publish their findings. These can be very handy as a lot of work goes into those studies and surveys. Also you can find information on a particular strength of your insurer like the best car insurance companies for claims settlement.
The internet is now a totally new community. People are free to say whatever they want either on their blogs, social media sites and review websites. This sometimes can be a problem. A particularly noisy crowd can distort the overall views, one company can publish fake reviews or the opposite and competitors may publish negative views. Nonetheless, there would normally be good and bad views and there would be enough of them to get a good idea.
Searching on the internet for reviews can be very helpful for motorists who are looking for a decent insurer. The web is so dynamic that every day there are new information providers and new networks to search. Quite a few people love to share their experiences and in many cases they are quite graphic about it.
Also federal and state bodies publish information about the companies they licensed to sell insurance. The best place to look for past grievances and solutions offered for complaints is the state insurance department websites. They regularly publish how the companies are doing in their state. The number of complaints received and the number of them still outstanding can be seen there.
People are so different from each other that while one is totally happy with one thing the other may hate it. Therefore, it would not be realistic to expect that companies will not receive any complaints. Availability of complaints should not put you off about one particular company unless the numbers are proportionately high compared to the rest of them. That is when you consider how big the company is. A large company would have received a lot more complaints.
What you need to look at is how they are dealing with it. If the complaints seems to be handled pretty effectively you should be alright and you should stay away if they appear to remain untouched for a while. All this information helps you get a good sense about a particular company. You should trust your feelings and move on if you are not happy with what you are reading. Remember that you have other choices. Also, think about the possibilities of having a claim and how would your insurer deal with it.