Surveying customers is considered one of the most effective methods to obtain valuable insights into the performance of companies. Let’s examine one of the most comprehensive surveys, revealing the top 20 car insurance companies based on their overall score, value for money, recommendation from existing policyholders, customer retention rate, claim handling efficiency, overall service quality, and financial stability. The following table presents all this information, allowing consumers to customize the order based on their preferred criteria.
Since vehicle insurance is not something that can be physically inspected, relying on the feedback of others, particularly current or past customers, becomes crucial. Having knowledge of the top 20 vehicle insurance companies based on reviews from policyholders can assist you in selecting a company that aligns with your preferences. Endorsements and reviews enable drivers to evaluate their options and identify the best value offerings in the market. The following list not only considers customer reviews but also takes into account the value provided by these companies, making the names on the table highly appealing when seeking insurance quotations.
Receiving good value in vehicle insurance entails receiving excellent service, prompt claim settlements, and dealing with a highly recommended insurer while paying a reasonable premium in comparison to other providers.
Table: List of Top Rated car Insurance Companies based on Policyholder Responses
The following table presents a comprehensive list of highly rated vehicle insurers compiled by insure.com, based on responses from nearly 4000 current policyholders in their survey. Insure.com considered factors such as Price, Customer Service, Claims Satisfaction, Recommendation, and Renewal, assigning them weights according to their importance. The overall score for each insurer was determined by combining these factors. Additionally, the table displays individual responses for each category.
Company | Overall Score (100) | Good Value (100) | Recom- mended % | Like to Renew % | Claim Service (100) | Overall Service (100) | Fiscal Rating | Notes | |
---|---|---|---|---|---|---|---|---|---|
1 | USAA | 97 | 91 | 92 | 92 | 100 | 100 | A++ | Military Only |
2 | Auto Club S California | 95 | 95 | 91 | 92 | 96 | 94 | A+ | California Only |
3 | CSAA | 91 | 92 | 90 | 92 | 93 | 88 | A | Serves 23 States |
4 | Travelers | 91 | 89 | 84 | 91 | 98 | 91 | A++ | 10th Biggest |
5 | Mercury | 91 | 93 | 86 | 87 | 90 | 94 | A+ | Serves 11 States |
6 | State Farm | 90 | 85 | 88 | 98 | 92 | 92 | A++ | Largest Insurer |
7 | The Hartford | 90 | 91 | 88 | 91 | 88 | 90 | A+ | AARP Discounts |
8 | Progressive | 90 | 86 | 88 | 94 | 93 | 88 | A+ | 4th Largest |
9 | American Family | 89 | 90 | 86 | 91 | 90 | 90 | A | 9th Biggest |
10 | Nationwide | 89 | 83 | 88 | 94 | 92 | 90 | A+ | 8th Biggest |
11 | GEICO | 88 | 81 | 87 | 94 | 94 | 89 | A++ | 2nd Largest |
12 | Titan | 88 | 88 | 89 | 90 | 89 | 85 | A+ | High-Risk Insurer |
13 | Safeco | 88 | 89 | 86 | 90 | 84 | 89 | A | Through Brokers |
14 | Allstate | 87 | 78 | 86 | 92 | 92 | 92 | A+ | 3rd Largest |
15 | The General | 87 | 89 | 85 | 84 | 88 | 86 | A- | High-Risk |
16 | Liberty Mutual | 87 | 80 | 83 | 90 | 96 | 86 | A | 7th Biggest |
17 | 21st Century | 86 | 87 | 87 | 87 | 90 | 81 | A | Direct |
18 | Erie | 85 | 89 | 87 | 85 | 80 | 87 | A+ | NE Focus |
19 | Esurance | 84 | 81 | 85 | 82 | 92 | 80 | A+ | Online |
20 | Farmers | 81 | 75 | 83 | 91 | 83 | 83 | A | 6th Largest |
Surprisingly the list isn’t filled with the biggest and most well-known names. 5 largest car insurance companies State Farm, GEICO, Progressive, Allstate and USAA still make the list but are scattered around. Instead, the list includes a few high-risk, nonstandard, local, online, direct, specialist, and competitive insurers. This suggests that people appreciate insurance firms that offer affordable coverage when it is most needed. It highlights the importance of considering a range of insurance providers beyond just the well-known names to find the best coverage and value for individual circumstances.
The fact that there are a wide range of carriers on makes this table valuable to most types of drivers from nonstandard to high risk and the ones looking for better deals no matter how bad their records are.
On the table above, the order of the top-rated automobile insurance companies vary depending on the specific criteria being searched. Different insurers excel in different areas, leading to changes in their rankings based on various factors. For instance:
- USAA receives the highest overall score, indicating its strong performance across multiple categories.
- Auto Club of S California, Mercury, CSAA offer the best value, indicating that they provide affordable coverage relative to the benefits and services offered.
- State Farm, GEICO, Progressive, and Nationwide have a high percentage of satisfied customers who want to renew their policies, reflecting their ability to retain a loyal customer base.
- Travelers and Liberty Mutual are recognized for their efficient and reliable claims handling processes, ensuring a smooth experience for policyholders.
- Titan and the General are high-risk automobile insurance companies on the list, catering to drivers with challenging records.
- The inclusion of several local names in the list provides additional options for motorists seeking specialized coverage or wanting to keep their money in the local community.
These variations highlight the importance of considering specific preferences and requirements when choosing an insurance provider, as different insurers excel in different aspects of their services.
Everyone has a personal perspective when it comes to choosing. Usually, people’s unique circumstances, driving records and types of cars influence and perhaps limit the number of choices. The table above has one of the most useful lists because it has all sorts of names in it that makes it helpful for motorists with various requirements.
Finding the best provider for your specific circumstances may require some time and research, particularly if you have a limited budget. It is highly recommended to compare quotes from different sources to ensure you are getting the most suitable coverage at the best possible price. While rankings and ratings can provide general guidance, they should not be the sole factor in your decision-making process. Your individual needs and preferences should ultimately drive your choice of automobile insurance provider.