Do you actually look at the claim satisfaction figures of an auto insurer you are considering? Does this a key selling point in auto insurance policies? Would you go for a company with lower claim satisfaction figures and lower quotes?
A recent auto insurance claim satisfaction survey report by J.D. Power offers considerable insight into the subject. One of the important findings is that companies do try to improve their claim handling. Regardless of what customers think when they are buying a policy they like to do their best and that is a good news. Also, survey suggest that motorists who were highly satisfied with the way their claims were handled are likely to recommend the insurance company they are with as well as renewing with them. I guess, this is not a surprising finding after all.
The real question is that how influential are these figures? Should motorists be going out of their ways to find a company that is a great claims closer? Do you ever even thought about checking how well your current auto insurer is doing in terms of handling claims from their policyholders? The problem with most people is that they are very trusting in nature. They don’t suspect anything unless there is a noticeable foul smell surrounding it.
There are 26 companies on that list and the worst one scored 818/1000. This goes to show that we have a healthy auto insurance market with good companies. In other words, plenty choices available to us. I would take over 80% satisfaction in any day of the year. Remember that some people are impossible to please and they would be dragging the scores down as well. Also, the difference is only about 7% between the company scoring the top mark and the worst in this survey. This is not worth splitting hairs as far as this survey goes.
To answer another question raised, it is unlikely that many brokers and agents are doing a job. It is doubtful that they are checking and reporting the claim handling records of vehicle insurance companies they are recommending to their clients.
Another question is that can a more expensive policy be sold on the bases that the company in question is solid in paying claims? If that was the case, you would worry about the person who bought the policy on the bases of better claim settlement. Does he/she expects to put in a claim any time soon that he is checking who will pay better? In the same token, have you ever heard an insurance company advertising to be the best claim payers of them all?